Effective Date: 2025

PrimeLook (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information obtained through your use of our website, mobile applications, services, and purchases.

By accessing or using any part of our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of information when you interact with PrimeLook, make a purchase, or contact us:

1.1 Personal Information

Information that can identify you directly, such as:

• Full Name

• Shipping and Billing Address

• Email Address

• Phone Number

• Payment Information (processed securely through third-party providers)

1.2 Automatically Collected Data

We may use cookies, pixels, and analytics tools to collect:

• IP address

• Browser type and device

• Geographic location

• Pages viewed, links clicked

• Time spent on the site

1.3 User-Generated Content

If you leave reviews, testimonials, or send us messages, we may collect and store that content for customer support and quality assurance.

How We Use Your Information

We use your information to:

2.1 Process Orders & Transactions

• Fulfill orders and provide customer support

• Send order updates, confirmations, and receipts

2.2 Improve User Experience

• Analyze behavior on the site to improve layout and functionality

• Customize product suggestions or offers

2.3 Marketing & Communications

• Send promotional emails, newsletters, or offers (with opt-out options)

• Display targeted advertisements based on browsing activity (via cookies)

2.4 Legal & Security Purposes

• Comply with legal obligations

• Prevent fraud, unauthorized access, and abuse

We do not sell your personal information to third parties.

Sharing of Information

3.1 Third-Party Service Providers

We may share your information with trusted partners to perform essential functions, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping companies (e.g., FedEx, USPS)

• Email marketing services (e.g., Mailchimp, Klaviyo)

• Analytics providers (e.g., Google Analytics)

All third-party services are contractually obligated to protect your data.

3.2 Legal Disclosures

We may disclose information if required to:

• Respond to lawful requests by public authorities

• Comply with subpoenas, court orders, or legal processes

• Investigate or prevent suspected fraud, violations of law, or website misuse

3.3 Business Transfers

In the event of a merger, sale, or acquisition, customer information may be transferred as a business asset. We will notify you before your data is subject to a different privacy policy.

Data Security & Your Rights

4.1 How We Protect Your Information

We use technical, physical, and organizational safeguards to protect your personal information from loss, theft, or unauthorized access. This includes:

• SSL encryption on all data transmissions

• Secure data storage with access control

• PCI-compliant payment processing partners

However, no system is 100% secure. You use our site at your own risk.

4.2 Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or delete your personal information

• Opt out of email marketing or data tracking

• Request a copy of the personal data we hold about you

• Request restriction or objection to certain processing activities

To exercise any of these rights, email us at [support@primelook.com].

4.3 Cookie Preferences

You can manage cookie settings in your browser or use opt-out tools for services like Google Ads or Facebook Ads. Disabling cookies may affect site functionality.

Minors, International Users, Policy Updates

5.1 Children’s Privacy

PrimeLook does not knowingly collect or solicit personal information from children under 13. If we learn we have collected such data, we will delete it promptly. Parents or guardians who believe their child has provided us data may contact us.

5.2 International Users

If you are accessing our services from outside the U.S., you understand and agree that your data may be transferred to, stored in, and processed in the United States where our servers are located and governed by U.S. laws.

5.3 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business. Updates will be posted on this page with a revised "Last Updated" date.

5.4 Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

PrimeLook – Privacy Officer
Email: [support@primelook.com]
Website: www.prime-look.com